","zoomIn":"","zoomOut":"","info":"","sweep":"","fontStyle":"","hasSeen":"","download":"","showSolution":"","checkSymbol-check":""},"images":{},"translations":{"editor.tile.cloze":"Lückentext","math.subtractionSign":"−","math.additionSign":"+","editor.tile.task":"Aufgabenstellung","editor.tile.multipleChoice":"Multiple-Choice","editor.tile.signature":"Unterschrift","editor.tile.pointsCounter":"Gesamtpunktzahl","editor.tile.grade":"Benotung","digital.worksheet.prefix":"dAb","digital.worksheet.url":"/dAb/{slug}","digital.toolbar.zoomIn":"Vergrößern","digital.toolbar.zoomOut":"Verkleinern","digital.toolbar.markRightWrong":"Richtige und Falsche anzeigen","digital.toolbar.showSolution":"Lösungen anzeigen","digital.toolbar.scrollNextTask":"Scrollen zur nächsten Aufgabe","digital.toolbar.shareSolution":"Lösung teilen","digital.toolbar.downloadSolution":"Lösung herunterladen","digital.solution.headline":"Bearbeitetes Dokument","digital.solution.studentId":"Stimmt diese Nummer nicht mit der im Dateinamen überein? Dann handelt es sich womöglich um eine Kopie eines bereits bearbeiteten Arbeitsblattes.
Mehr erfahren.","digital.toolbar.clearInput":"Eingaben löschen","digital.toolbar.clearInputAndSelectTile":"Eingaben löschen (wählen Sie einen Baustein)","digital.toolbar.infoTile":"Baustein-Information","digital.toolbar.infoTileAndSelectTile":"Baustein-Information (wählen Sie einen Baustein)","tile.digital.explanation.fallback.passive":"Du kannst hier nichts weiter tun.","tile.digital.explanation.fallback":"Tippe oder klicke – sofern vorhanden – auf die Lücken, um diese auszufüllen.","tile.digital.overflowMessage":"Text zu lang, bitte kürzen!","tile.allocateWords.digital.explanation":"Tippe oder klicke auf eine Lücke, wähle aus dem Dropdown aus bzw. gib die Wörter ein.","tile.paper.digital.explanation":"Gib einen Text ein.","tile.paper.digital.nonLined.explanation":"Hier kannst du leider nicht schreiben. Eingaben sind nur auf einfacher Lineatur möglich.","tile.multipleChoice.digital.explanation":"Tippe oder klicke in die Kästchen oder Kreise, um eine Antwort zu wählen.","tile.multipleChoiceTable.digital.explanation":"Tippe oder klicke in die Kästchen oder Kreise, um eine Antwort zu wählen.","tile.pairOfTask.lines.digital.explanation":"Um ein Paar zu bilden, tippe oder klicke auf einen Partner und tippe dann auf den dazugehörigen Partner auf der anderen Seite. Um ein Paar zu löschen, tippe auf einen der verbundenen Partner.","tile.pairOfTask.number.digital.explanation":"Um ein Paar zu bilden, klicke auf den rechten Partner und gib die Nummer des dazugehörigen Partners auf der linken Seite ein.","tile.sortTask.digital.explanation":"Tippe oder klicke auf die jeweilige Lücke links und gib eine Zahl ein, die die Reihenfolge kenzeichnet.","tile.wordSearchPuzzle.digital.explanation":"Tippe einzeln auf die jeweiligen Buchstaben, die zu einem Lösungswort gehören. Wenn du mit einer Maus bzw. am Computer bist, kannst du mehrere Buchstaben gleichzeitig markieren. Erneutes tippen oder klicken löscht die Markierung wieder.","tile.crosswordPuzzle.digital.explanation":"Tippe oder klicke auf das auszufüllende Feld und gib den Lösungsbuchstaben ein.","tile.mathplot.digital.explanation":"Hier kannst du aktuell leider noch nichts ausfüllen, eingeben oder einzeichnen.","tile.signature.digital.explanation":"Hier kannst du aktuell noch nichts ausfüllen oder eingeben.","tile.qrcode.digital.explanation":"Tippe oder klicke den Code an, um den Link dahinter aufzurufen bzw. den Inhalt anzuzeigen.","digital.solution.filename":"Lösung","digital.solution.text":"Lösung","digital.noScriptHint":"
Wenn Sie das lesen können, dann wurde das digitale Arbeitsblatt nicht geladen. Hauptsächlich liegt das daran, dass es nicht in einem eigenständigen Browser-Tab geöffnet wurde, sondern in einer Vorschau, die das Laden der Inhalte des Dokuments blockiert.
\nWenn Sie eine Lernplattform nutzen, versuchen Sie das Dokument zunächst herunterzuladen (Rechtsklick, Speichern unter) und dann die Datei zu öffnen.\n Wenn die Lernplattform ermöglicht, per Rechtsklick oder Auswahlmenü das Dokument in einem neuen Tab zu öffnen, dann probieren Sie das ebenfalls.
\nEinige Betriebssysteme, wie iOS (für iPad und iPhone), sind so voreingestellt, dass die digitalen ABs nicht direkt im Browser geöffnet werden. Nutzen Sie dann zunächst eine Lernplattform, die das Öffnen der digitalen ABs in einem Browser-Tab ermöglicht.
\nFür Lehrkräfte: Sie können dieses Dokument auch als Download-Link anbieten. Über diesen wird es Lernenden möglich, das Arbeitsblatt direkt von tutory.de herunterzuladen. Damit entfällt die Notwendigkeit eine Lernplattform zwischenzuschalten. Aus Datenschutzgründen ist jedoch eine Vorarbeit nötig. Lesen Sie mehr unter: https://www.tutory.de/profil/datenschutz.
\n
Wenden Sie sich für Rückfragen gern an: support@tutory.de
","digital.noScriptWithLink":"Auf diesen Weg kann das digitale Arbeitsblatt leider nicht angezeigt werden. Es kann jedoch hier direkt im Browser geöffnet werden: "},"config":{"worksheetFormats":{"a4Portrait":{"code":"a4Portrait","name":"A4 (Hochformat)","grids":[{"id":"main","columnCount":12,"gutter":2,"columnWidth":11.5}],"gridGutter":0,"height":297,"width":210,"paddingTop":20,"paddingLeft":30,"paddingRight":20,"paddingBottom":15,"bindingPosition":"left","headerHeight":{"extra-large":11,"large":8.5,"medium":7.5,"small":6.5},"headerMarginBottom":{"extra-large":6,"large":5,"medium":4,"small":3},"footerHeight":{"extra-large":11,"large":8.5,"medium":7.5,"small":6.5},"footerMarginTop":{"extra-large":6,"large":5,"medium":4,"small":3},"logoMarginTop":6,"logoMarginLeft":6,"logoMaxWidth":20,"logoMaxHeight":20}},"defaultWorksheetFormat":"a4Portrait","fontDimensions":{"small":{"sizePx":12,"lineHeightPx":16,"label":"9","breakpointSize":"small"},"medium":{"sizePx":14,"lineHeightPx":18,"label":"10½","breakpointSize":"medium","isDefault":true},"large":{"sizePx":16,"lineHeightPx":22,"label":"12","breakpointSize":"large"},"extra-large":{"sizePx":21,"oldFloatSizePx":21.333333333333332,"lineHeightPx":29,"label":"15¾","breakpointSize":"extra-large"}},"isDevelop":false},"worksheet":{"name":"Kopie von: 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen Übungen","format":"a4Portrait","fontSize":"medium","pages":[{"header":{"left":["Kommunikation"],"center":["Test - Multiple-Choice-.Fragen"],"right":["20.11.20233"]},"footer":{"left":["Wirtschafts- und Betriebslehre"],"center":[" Prüfungsfragen Holztechnik"],"right":["Seite ",{"tag":"span","attrs":{"className":"meta-page"},"children":[{"tag":"#","children":"1"}]},"/",{"tag":"span","attrs":{"className":"meta-pages"},"children":[{"tag":"#","children":"3"}]}]},"bindingOutput":{"tag":"div","attrs":{"className":"page-binding left"},"children":[{"tag":"div","attrs":{"className":"page-binding-top"},"children":[{"tag":"#","children":""}]},{"tag":"div","attrs":{"className":"page-binding-top-hole"},"children":[]},{"tag":"div","attrs":{"className":"page-binding-middle-line"},"children":[]},{"tag":"div","attrs":{"className":"page-binding-center"},"children":[{"tag":"#","children":""}]},{"tag":"div","attrs":{"className":"page-binding-bottom-hole"},"children":[]},{"tag":"div","attrs":{"className":"page-binding-bottom"},"children":[{"tag":"#","children":""}]}]},"pageLogoOutput":{"tag":"img","attrs":{"style":{"width":"auto","height":"20mm"},"src":"https://www.tutory.de/uploads/logo/image001_734d622f-6d9b-4258-9ea7-4c14f79a9353.png","className":"page-logo"},"children":[]},"clozeStyle":"greyBox","formatCode":"a4Portrait","tiles":[{"id":"c6d948aa-7c33-4294-bcfe-71d0718335d8","z":24,"templateName":"cloze","title":"Lückentext - Kopie von: 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen Übungen","x":0,"y":0,"width":160,"height":12.5,"busData":{"canHaveParentTask":false,"stylesOutput":{"--top":0,"--left":0,"--width":160,"--height":12.5,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"37px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"worksheetOutput":[[{"tag":"div","attrs":{"className":"tile-header "},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Name:"},{"tag":"span","attrs":{"data-cloze-length":17,"className":"form-print-input form-print-input-17 empty hideSolution"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":" "}]}]},{"tag":"#","children":" Klasse: "},{"tag":"span","attrs":{"data-cloze-length":6,"className":"form-print-input form-print-input-6 empty hideSolution"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":" "}]}]},{"tag":"#","children":" Datum: "},{"tag":"span","attrs":{"data-cloze-length":8,"className":"form-print-input form-print-input-8 empty hideSolution"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":" "}]}]},{"tag":"#","children":" "}]}]}]}],{"tag":"div","attrs":{"className":"eduMark cloze-text","style":"\n --horizontal-cloze-gap: 0.25em;\n "},"children":[{"tag":"p","attrs":{"className":"empty"},"children":[{"tag":"<","children":""}]}]}],"solutionOutput":[[{"tag":"div","attrs":{"className":"tile-header "},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Name:"},{"tag":"span","attrs":{"data-cloze-length":17,"className":"form-print-input form-print-input-17 empty"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":" "}]}]},{"tag":"#","children":" Klasse: "},{"tag":"span","attrs":{"data-cloze-length":6,"className":"form-print-input form-print-input-6 empty"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":" "}]}]},{"tag":"#","children":" Datum: "},{"tag":"span","attrs":{"data-cloze-length":8,"className":"form-print-input form-print-input-8 empty"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":" "}]}]},{"tag":"#","children":" "}]}]}]}],{"tag":"div","attrs":{"className":"eduMark cloze-text","style":"\n --horizontal-cloze-gap: 0.25em;\n "},"children":[{"tag":"p","attrs":{"className":"empty"},"children":[{"tag":"<","children":""}]}]}]},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 47.24409448818898","width":604.724409448819,"height":47.24409448818898,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-c6d948aa-7c33-4294-bcfe-71d0718335d8"},"children":[{"tag":"path","attrs":{"d":"M-3.6002578549087048 3.9530857019126415 L608.124326473938 -2.605280477553606 L605.2304774587021 43.652999558464046 L-1.7433527521789074 45.86339406015014","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[]}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-cloze isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto clozeAlignmentType-center visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 enumerationStyle-circle indentText","config":{"fontSize":"medium","lineSpacing":"likeWorksheet","clozeFontSize":"likeWorksheet"}},{"id":"474686ee-67c6-409a-b68c-3ddca0167178","z":15,"templateName":"task","title":"Aufgabenstellung - Kopie von: 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen Übungen","x":0,"y":17.5,"width":160,"height":10,"busData":{"canHaveParentTask":false,"enumeration":1,"hasSolutionTile":null,"stylesOutput":{"--top":17.5,"--left":0,"--width":160,"--height":10,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"worksheetOutput":[[{"tag":"div","attrs":{"className":"tile-header is-enumerated"},"children":[{"tag":"span","attrs":{"className":"enumeration enumerationType-plain-decimal indentEnumeration"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"span","attrs":{"className":"number digit1"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"1"}]}]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"strong","attrs":{},"children":[{"tag":"#","children":" Bitte kreuzen Sie richtig an:"}]}]}]}]}],false]},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 37.795275590551185","width":604.724409448819,"height":37.795275590551185,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-474686ee-67c6-409a-b68c-3ddca0167178"},"children":[{"tag":"path","attrs":{"d":"M-3.4683780632913113 1.9225068651139736 L606.0532953654395 2.652081187814474 L607.3354264412985 34.196519571525144 L-3.551794406026602 37.12750228045611","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[]}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-task isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-enumeration enumerationStyle-circle","config":{"fontSize":"medium","lineSpacing":"likeWorksheet"}},{"id":"c37be409-7040-4430-81eb-90a33c667029","z":17,"templateName":"multipleChoice","title":"Multiple-Choice - Kopie von: 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen Übungen","x":0,"y":32.5,"width":160,"height":42.5,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":32.5,"--left":0,"--width":160,"--height":42.5,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"1.Welche der nachfolgenden Faktoren, können das Betriebsklima eines Unternehmens negativ beeinflussen? (3"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 160.62992125984255","width":604.724409448819,"height":160.62992125984255,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-c37be409-7040-4430-81eb-90a33c667029"},"children":[{"tag":"path","attrs":{"d":"M0.8088231906294823 2.7042348757386208 L604.8460962277816 1.942507304251194 L603.4944929582045 159.33100281145397 L3.907577835023403 159.31959567453686","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[]}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"1.Welche der nachfolgenden Faktoren, können das Betriebsklima eines Unternehmens negativ beeinflussen? (3/5)","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Arbeitsunwilligkeit bei den Arbeitnehmern"}]},"isVisible":true,"isCorrect":true,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Gründung eines Betriebsrats"}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Expansion des Unternehmens"}]},"isVisible":true,"isCorrect":false,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Psychische Belastungen führen zu Erkrankungen"}]},"isVisible":true,"isCorrect":true,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Wirtschaftliche EInbußen durch reduzierte Arbeitsleistung und abnehmende Produktivität"}]},"isVisible":true,"isCorrect":true,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"9295ff8f-be83-4ea0-a3f5-93f5f06b6ed1","z":23,"templateName":"multipleChoice","title":"Multiple-Choice - Kopie von: 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen Übungen","x":0,"y":85,"width":160,"height":45,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":85,"--left":0,"--width":160,"--height":45,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"2.Welche der nachfolgenden Faktoren, können das Betriebsklima eines Unternehmens positiv beeinflussen? (3"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 170.07874015748033","width":604.724409448819,"height":170.07874015748033,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-9295ff8f-be83-4ea0-a3f5-93f5f06b6ed1"},"children":[{"tag":"path","attrs":{"d":"M-1.3561769127845764 -0.01575702428817749 L604.1170900342033 -3.915462911128998 L601.414226340966 168.22994098841676 L-3.3846898674964905 171.71414623438844","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[]}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"2.Welche der nachfolgenden Faktoren, können das Betriebsklima eines Unternehmens positiv beeinflussen? (3/5)","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Von den Mitarbeitern als angemessen angesehene Bezahlung"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":true,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Verlagerung von Unternehmensteilen ins Ausland"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Einheitlicher Lohn für alle Mitarbeitenden"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Anerkennung der Arbeitsleistung des Einzelnen durch Firmenleitung oder Vorgesetzte"}]},"isVisible":true,"isCorrect":true,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Familienfreundliches Verhalten der Unternehmensführung"}]},"isVisible":true,"isCorrect":true,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"f7f1524a-9d50-456c-b16d-426fb036b44a","z":21,"templateName":"multipleChoice","title":"Multiple-Choice - Kopie von: 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen Übungen","x":0,"y":132.5,"width":160,"height":45,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":132.5,"--left":0,"--width":160,"--height":45,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"3. Welche der folgenden Einstellungen bzw. Eigenschaften eines Mitarbeiters ist für ein gutes Betriebsklima förderlich? (1"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 170.07874015748033","width":604.724409448819,"height":170.07874015748033,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-f7f1524a-9d50-456c-b16d-426fb036b44a"},"children":[{"tag":"path","attrs":{"d":"M-0.9040142111480236 2.3300136737525463 L604.8144551579819 2.5964270047843456 L600.8523573939667 166.2540003846539 L-0.013574104756116867 170.84312947496304","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[]}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"3. Welche der folgenden Einstellungen bzw. Eigenschaften eines Mitarbeiters ist für ein gutes Betriebsklima förderlich? (1/5)","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Durchsetzungsvermögen"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Karrieredenken"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Unterwürfigkeit"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Teamfähigkeit"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":true,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Fortbildungsbereitschaft"}]},"isVisible":true,"isCorrect":false,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"8c959743-7eb5-465d-aa77-4c5f7067962d","z":22,"templateName":"multipleChoice","title":"Multiple-Choice - Kopie von: 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen Übungen","x":0,"y":184,"width":160,"height":55,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":184,"--left":0,"--width":160,"--height":55,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"4. Während des Einbaus einer Schrankwand beklagt sich er Kunde mehrfach über den hohen Preis des Möbels. Wie bestätigen Sie dem Kunden die Richtigkeit seiner Entscheidung für ein handwerkliches Produkt? (1"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 207.87401574803152","width":604.724409448819,"height":207.87401574803152,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-8c959743-7eb5-465d-aa77-4c5f7067962d"},"children":[{"tag":"path","attrs":{"d":"M1.5887193530797958 1.0718925148248672 L602.0479925599859 -1.3196408599615097 L608.340458246784 206.1655423189477 L2.279104694724083 206.53673477423945","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[]}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"4. Während des Einbaus einer Schrankwand beklagt sich er Kunde mehrfach über den hohen Preis des Möbels. Wie bestätigen Sie dem Kunden die Richtigkeit seiner Entscheidung für ein handwerkliches Produkt? (1/5)\n\n","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich stelle wesentliche Vorteile wie die Verwendung hochwertiger Materialien, Anpassung an die vorhandene Einrichtung usw. heraus."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":true,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich betone das Ansehen unserer Tischlerei,"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich weise auf eine geringe Haltbarkeit industrieller Produkte hin."}]},"isVisible":true,"isCorrect":false,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich weise auf unseren raschen Service bei auftretenden Mängeln hin."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich erläutere die Kostenkalkulation des Chefs."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}}],"className":"fontSize-medium font-openSans clozeStyle-greyBox meta-subject-wirtschaft","style":"--page-width:210mm;--page-height:297mm;--page-paddingTop:20mm;--page-paddingLeft:30mm;--page-paddingRight:20mm;--page-paddingBottom:15mm;--page-gridGutter:0mm;--page-headerHeight:7.5mm;--page-innerWidth:160mm;--page-headerMarginBottom:4mm;--page-footerHeight:7.5mm;--page-footerMarginTop:4mm;--page-columnHeight:239mm;--page-logoMarginTop:6mm;--page-logoMarginLeft:6mm;--page-logoMaxWidth:20mm;--page-logoMaxHeight:20mm;--line-height:18px;--default-cloze-height:2em;--font-size:14px;--font:openSans;--fallback-font:openSans;--page-padding-bottom:15mm;--line-height-small:16px;--font-size-small:12px;--line-height-medium:18px;--font-size-medium:14px;--line-height-large:22px;--font-size-large:16px;--line-height-extra-large:29px;--font-size-extra-large:21px;"},{"header":{"left":["Kommunikation"],"center":["Test - Multiple-Choice-.Fragen"],"right":["20.11.20233"]},"footer":{"left":["Wirtschafts- und Betriebslehre"],"center":[" Prüfungsfragen Holztechnik"],"right":["Seite ",{"tag":"span","attrs":{"className":"meta-page"},"children":[{"tag":"#","children":"2"}]},"/",{"tag":"span","attrs":{"className":"meta-pages"},"children":[{"tag":"#","children":"3"}]}]},"bindingOutput":{"tag":"div","attrs":{"className":"page-binding left"},"children":[{"tag":"div","attrs":{"className":"page-binding-top"},"children":[{"tag":"#","children":""}]},{"tag":"div","attrs":{"className":"page-binding-top-hole"},"children":[]},{"tag":"div","attrs":{"className":"page-binding-middle-line"},"children":[]},{"tag":"div","attrs":{"className":"page-binding-center"},"children":[{"tag":"#","children":""}]},{"tag":"div","attrs":{"className":"page-binding-bottom-hole"},"children":[]},{"tag":"div","attrs":{"className":"page-binding-bottom"},"children":[{"tag":"#","children":""}]}]},"pageLogoOutput":{"tag":"img","attrs":{"style":{"width":"auto","height":"20mm"},"src":"https://www.tutory.de/uploads/logo/image001_734d622f-6d9b-4258-9ea7-4c14f79a9353.png","className":"page-logo"},"children":[]},"clozeStyle":"greyBox","formatCode":"a4Portrait","tiles":[{"id":"1ce2d26d-1b06-46bf-a17d-21a76d487f85","z":0,"templateName":"multipleChoice","title":"Multiple-Choice - Kopie von: 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen Übungen","x":0,"y":0,"width":160,"height":60,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":0,"--left":0,"--width":160,"--height":60,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"5. Um den Absatz von Pflegeprodukten zu steigern, bittet ihr Arbeitgeber Sie, diese nach beendeter Montage anzupreisen. Welche Ansprache des Kunden ist hierfür am besten geeignet? (1"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 226.7716535433071","width":604.724409448819,"height":226.7716535433071,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-1ce2d26d-1b06-46bf-a17d-21a76d487f85"},"children":[{"tag":"path","attrs":{"d":"M1.8961643651127815 1.7500683590769768 L602.2741704535649 -3.4865399077534676 L601.9565222811864 226.09018475104742 L0.8199288323521614 229.5563200144904","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[]}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"5. Um den Absatz von Pflegeprodukten zu steigern, bittet ihr Arbeitgeber Sie, diese nach beendeter Montage anzupreisen. Welche Ansprache des Kunden ist hierfür am besten geeignet? (1/5)\n\n","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Billige Reinigungsmittel finden Sie in jedem Supermarkt, unsere sind etwas teuerer, aber viel wirksamer."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Brauchen Sie sonst noch etwas?"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Wenn Sie diese hochwertigen Oberflächen lange erhalten wollen, empfehlen wir Ihnen gerne unsere Pflegemittel."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":true,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Kratzen Sie bitte nicht mit den üblichen Reinigungsmitteln an dem Regal herum, wir haben hier etwas Besseres."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Die Oberflächen sind äußerst empfindlich. Verwenden Sie unbedingt unsere Pflegemittel."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"c488cb36-0ef7-490e-840f-4941a940c4de","z":4,"templateName":"multipleChoice","title":"Multiple-Choice - Kopie von: 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen Übungen","x":0,"y":67.5,"width":160,"height":65,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":67.5,"--left":0,"--width":160,"--height":65,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"6. Die Firma erhält eine Reklamation von einem Kunden, bei dem vor einigen Jahren eine Tür eingebaut wurde. Der Schlüssel würde sich nur noch sehr schwer drehen lassen, obwohl er das Schloss oft geölt habe. Der Kunde fordert kostenlosen Service. Sie erinnern sich, dass Sie den Kunden damals selber auf die Nachteile trocknender Öle plus Staub hingewiesen haben."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]},{"tag":"#","children":"Auf welche Weise können solche Probleme vermieden werden? (2"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 245.6692913385827","width":604.724409448819,"height":245.6692913385827,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-c488cb36-0ef7-490e-840f-4941a940c4de"},"children":[{"tag":"path","attrs":{"d":"M-0.637185838073492 2.402410354465246 L603.4746298407183 -0.11146262660622597 L608.3119605396853 244.3479985470671 L3.875660751014948 247.68940358113235","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[]}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"6. Die Firma erhält eine Reklamation von einem Kunden, bei dem vor einigen Jahren eine Tür eingebaut wurde. Der Schlüssel würde sich nur noch sehr schwer drehen lassen, obwohl er das Schloss oft geölt habe. Der Kunde fordert kostenlosen Service. Sie erinnern sich, dass Sie den Kunden damals selber auf die Nachteile trocknender Öle plus Staub hingewiesen haben.\nAuf welche Weise können solche Probleme vermieden werden? (2/5)\n","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Den Kunden darauf hinweisen, dass spätere Reklamationen prinzipiell ausgeschlossen sind"}]},"isVisible":true,"isCorrect":false,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ein Dokument erstellen, dass eine solche Haftung unterbindet"}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Nach der Montage dem Kunden die Pflege erläutern"}]},"isVisible":true,"isCorrect":true,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Den Kunden in der selbsttätigen Reparatur und zu Maßnahmen unterweisen, die eine solche Situation nicht entstehen lassen"}]},"isVisible":true,"isCorrect":false,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Dem Kunden einen Wartungsvertrag anbieten"}]},"isVisible":true,"isCorrect":true,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"c9154307-a5aa-4dac-be81-3a57fccfbc47","z":2,"templateName":"multipleChoice","title":"Multiple-Choice - Kopie von: 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen Übungen","x":0,"y":140,"width":160,"height":50,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":140,"--left":0,"--width":160,"--height":50,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"7. Viele Kunden benötigen intensive Beratung und Entscheidungshilfen, wenn sie an handwerklichen Problemlösungen interessiert sind. Wie gehen Sie vor? (1"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 188.9763779527559","width":604.724409448819,"height":188.9763779527559,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-c9154307-a5aa-4dac-be81-3a57fccfbc47"},"children":[{"tag":"path","attrs":{"d":"M-3.5100121796131134 0.20207789540290833 L607.2264984426067 2.337819129228592 L605.5915964421795 192.9597344583883 L0.6018833816051483 186.48909141487024","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[]}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"7. Viele Kunden benötigen intensive Beratung und Entscheidungshilfen, wenn sie an handwerklichen Problemlösungen interessiert sind. Wie gehen Sie vor? (1/5)","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich stelle erst einmal Problemlösungen in der oberen Preisklasse vor. Billiger kann es immer noch werden."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich zeige dem Kunden möglichst viele Alternativen, die unser Betrieb bieten kann. So erkennt er unsere Kompetenz."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich zeige dem Kunden möglichst wenig Alternativen, so dass er nicht verwirrt wird."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich bereite eine Auswahl an Problemlösungen vor, so dass er vergleichen kann."}]},"isVisible":true,"isCorrect":true,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich verweise den Kunden auf Informationsmaterial im Internet."}]},"isVisible":true,"isCorrect":false,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"15567c57-8d6d-4644-9446-6de83a86e75a","z":3,"templateName":"multipleChoice","title":"Multiple-Choice - Kopie von: 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen Übungen","x":0,"y":195.5,"width":160,"height":43.5,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":195.5,"--left":0,"--width":160,"--height":43.5,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"8. Während der Arbeiten am Kunden äußert die Kundin fortlaufend Kritik an Ihrer Arbeit. Wie reagieren Sie? (1"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 164.40944881889766","width":604.724409448819,"height":164.40944881889766,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-15567c57-8d6d-4644-9446-6de83a86e75a"},"children":[{"tag":"path","attrs":{"d":"M0.5976497232913971 1.1497929990291595 L602.3822655853794 -1.626432090997696 L607.2209448990391 162.67216639373248 L3.640054851770401 161.49719862792438","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[]}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"8. Während der Arbeiten am Kunden äußert die Kundin fortlaufend Kritik an Ihrer Arbeit. Wie reagieren Sie? (1/5)","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich versuche die Kritik zu überhören und arbeiten weiter."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich reagiere nicht, weil ich weiß, dass die Kundin den Preis drücken will."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich versuche die Kritik fachgerecht zu entkräften."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":true,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich vermute, dass die Kundin immer mit Handwerkern streitet und mache erst mal eine Pause."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich rufe den Meister an und bitte ihn, mit der Kundin zu sprechen."}]},"isVisible":true,"isCorrect":false,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}}],"className":"fontSize-medium font-openSans clozeStyle-greyBox meta-subject-wirtschaft","style":"--page-width:210mm;--page-height:297mm;--page-paddingTop:20mm;--page-paddingLeft:30mm;--page-paddingRight:20mm;--page-paddingBottom:15mm;--page-gridGutter:0mm;--page-headerHeight:7.5mm;--page-innerWidth:160mm;--page-headerMarginBottom:4mm;--page-footerHeight:7.5mm;--page-footerMarginTop:4mm;--page-columnHeight:239mm;--page-logoMarginTop:6mm;--page-logoMarginLeft:6mm;--page-logoMaxWidth:20mm;--page-logoMaxHeight:20mm;--line-height:18px;--default-cloze-height:2em;--font-size:14px;--font:openSans;--fallback-font:openSans;--page-padding-bottom:15mm;--line-height-small:16px;--font-size-small:12px;--line-height-medium:18px;--font-size-medium:14px;--line-height-large:22px;--font-size-large:16px;--line-height-extra-large:29px;--font-size-extra-large:21px;"},{"header":{"left":["Kommunikation"],"center":["Test - Multiple-Choice-.Fragen"],"right":["20.11.20233"]},"footer":{"left":["Wirtschafts- und Betriebslehre"],"center":[" Prüfungsfragen Holztechnik"],"right":["Seite ",{"tag":"span","attrs":{"className":"meta-page"},"children":[{"tag":"#","children":"3"}]},"/",{"tag":"span","attrs":{"className":"meta-pages"},"children":[{"tag":"#","children":"3"}]}]},"bindingOutput":{"tag":"div","attrs":{"className":"page-binding left"},"children":[{"tag":"div","attrs":{"className":"page-binding-top"},"children":[{"tag":"#","children":""}]},{"tag":"div","attrs":{"className":"page-binding-top-hole"},"children":[]},{"tag":"div","attrs":{"className":"page-binding-middle-line"},"children":[]},{"tag":"div","attrs":{"className":"page-binding-center"},"children":[{"tag":"#","children":""}]},{"tag":"div","attrs":{"className":"page-binding-bottom-hole"},"children":[]},{"tag":"div","attrs":{"className":"page-binding-bottom"},"children":[{"tag":"#","children":""}]}]},"pageLogoOutput":{"tag":"img","attrs":{"style":{"width":"auto","height":"20mm"},"src":"https://www.tutory.de/uploads/logo/image001_734d622f-6d9b-4258-9ea7-4c14f79a9353.png","className":"page-logo"},"children":[]},"clozeStyle":"greyBox","formatCode":"a4Portrait","tiles":[{"id":"7d574369-12ca-43f7-896d-bc7f46154614","z":0,"templateName":"multipleChoice","title":"Multiple-Choice - Kopie von: 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen Übungen","x":0,"y":0,"width":160,"height":42.5,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":0,"--left":0,"--width":160,"--height":42.5,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"9.Bei der Anlieferung des Materials für den Fußboden verstellt der LKW eines anderen Handwerkes den Zugang. Welche Handlungsweise ist auf keinen Fall zu empfehlen? (1"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 160.62992125984255","width":604.724409448819,"height":160.62992125984255,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-7d574369-12ca-43f7-896d-bc7f46154614"},"children":[{"tag":"path","attrs":{"d":"M-3.929131306707859 0.9026939049363136 L602.6618946296142 0.347162164747715 L602.5892639857695 159.02327440168682 L-2.4504900351166725 161.02543614294353","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[]}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"9.Bei der Anlieferung des Materials für den Fußboden verstellt der LKW eines anderen Handwerkes den Zugang. Welche Handlungsweise ist auf keinen Fall zu empfehlen? (1/5)","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Fahrzeug ist offen und lässt sich daher aus dem Weg schieben."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":true,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie versuchen den Bauleiter zu erreichen."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie ziehen die Pause vor, weil sich dadurch das Problem wahrscheinlich löst."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie suchen den Fahrer des Fahrzeugs."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie unterrichten nach einigen Bemühungen den Chef von dem Problem."}]},"isVisible":true,"isCorrect":false,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"a57f2440-db32-4a3d-a5ed-515354ff7700","z":1,"templateName":"multipleChoice","title":"Multiple-Choice - Kopie von: 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen Übungen","x":0,"y":42.5,"width":160,"height":35,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":42.5,"--left":0,"--width":160,"--height":35,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"10. Die Parkettelemente wurden originalverpackt auf die Baustelle gebracht. In der Verpackung lag auch eine Pflegeanleitung. Wie verhalten Sie sich am besten? (1"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 132.28346456692915","width":604.724409448819,"height":132.28346456692915,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-a57f2440-db32-4a3d-a5ed-515354ff7700"},"children":[{"tag":"path","attrs":{"d":"M-1.9321576990187168 -3.1842893324792385 L607.8940413434968 1.3011879958212376 L606.3701557357774 134.10248233856063 L-2.193145576864481 130.95332374156814","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[]}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"10. Die Parkettelemente wurden originalverpackt auf die Baustelle gebracht. In der Verpackung lag auch eine Pflegeanleitung. Wie verhalten Sie sich am besten? (1/5)","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie geben die Pflegeanleitung nach Abschluss der Arbeiten an den Chef zurück."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie erläutern dem Kunden die Pflegemaßnahmen und händigen ihm das Papier aus."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":true,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie kleben die Anleitung an die Wand, so dass der Kunde sie mit Sicherheit findet."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie entsorgen das Papier fachgerecht."}]},"isVisible":true,"isCorrect":false,"id":"828abd81-8932-422f-97f7-702208831bcb"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"7f90c4be-a4f6-4040-8300-7f2b21ac3a47","z":2,"templateName":"multipleChoice","title":"Multiple-Choice - Kopie von: 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen Übungen","x":0,"y":77.5,"width":160,"height":47.5,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":77.5,"--left":0,"--width":160,"--height":47.5,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"11. Die Verwendung von fachlichen Ausdrücken in Gesprächen mit Kunden ist nicht unproblematisch."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]},{"tag":"#","children":"Welche der aufgeführten Aussagen sind Vorteile die die Verwendung von Fachbegriffen mit sich bringen kann? (2"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 179.52755905511813","width":604.724409448819,"height":179.52755905511813,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-7f90c4be-a4f6-4040-8300-7f2b21ac3a47"},"children":[{"tag":"path","attrs":{"d":"M3.9323169626295567 0.8721030913293362 L606.012731007205 -3.430055145174265 L608.5324967418776 175.7092822884305 L-0.037804778665304184 178.65308810221987","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[]}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"11. Die Verwendung von fachlichen Ausdrücken in Gesprächen mit Kunden ist nicht unproblematisch.\nWelche der aufgeführten Aussagen sind Vorteile die die Verwendung von Fachbegriffen mit sich bringen kann? (2/5)\n","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie zeigen mit den Fachbegriffen ihre Fachkompetenz."}]},"isVisible":true,"isCorrect":true,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie können Sachverhalte mit Fachbegriffen umgangssprachlich und einfacher erklären"}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie tragen zur Fortbildung Ihres Kunden bei."}]},"isVisible":true,"isCorrect":false,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Fachbegriffe sind meist eindeutig und daher gut geeignet."}]},"isVisible":true,"isCorrect":true,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie erhöhen das Ansehen der Firma"}]},"isVisible":true,"isCorrect":false,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"5b00447e-3396-41a8-b455-6a3e370be56a","z":4,"templateName":"multipleChoice","title":"Multiple-Choice - Kopie von: 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen Übungen","x":0,"y":130,"width":160,"height":47.5,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":130,"--left":0,"--width":160,"--height":47.5,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"12. Die Verwendung von fachlichen Ausdrücken in Gesprächen mit Kunden ist nicht unproblematisch."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]},{"tag":"#","children":"Welche der aufgeführten Aussagen sind Nachteile, die die Verwendung von Fachbegriffen mit sich bringen kann? (2"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 179.52755905511813","width":604.724409448819,"height":179.52755905511813,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-5b00447e-3396-41a8-b455-6a3e370be56a"},"children":[{"tag":"path","attrs":{"d":"M2.43036026135087 3.9201756678521633 L603.5240723405943 2.5274488888680935 L607.2097240005598 180.1462861393674 L2.5750837959349155 177.3974726294263","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[]}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"12. Die Verwendung von fachlichen Ausdrücken in Gesprächen mit Kunden ist nicht unproblematisch.\nWelche der aufgeführten Aussagen sind Nachteile, die die Verwendung von Fachbegriffen mit sich bringen kann? (2/5)\n","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie äußern sich nicht fachgerecht."}]},"isVisible":true,"isCorrect":false,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie erwecken Verständnisprobleme beim Kunden."}]},"isVisible":true,"isCorrect":true,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie kommen durcheinander und können den Sachverhalt nicht überblicken."}]},"isVisible":true,"isCorrect":false,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Der Kunde fühlt sich "},{"tag":"quote","attrs":{},"children":[{"tag":"#","children":"überfahren"}]},{"tag":"#","children":"."}]},"isVisible":true,"isCorrect":true,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie schaden dem Ansehen der Firma."}]},"isVisible":true,"isCorrect":false,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"c14b7991-0749-4ad6-968e-fdfc74193379","z":5,"templateName":"multipleChoice","title":"Multiple-Choice - Kopie von: 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen Übungen","x":0,"y":180,"width":160,"height":37.5,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":180,"--left":0,"--width":160,"--height":37.5,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"13. Während der Arbeiten in einem Kundenhaushalt wendet der Kunde mehrfach den Fachbegriff „Zuhaltungen“ falsch an. Wie reagieren Sie am besten? (1"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 141.73228346456693","width":604.724409448819,"height":141.73228346456693,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-c14b7991-0749-4ad6-968e-fdfc74193379"},"children":[{"tag":"path","attrs":{"d":"M-3.1270107701420784 0.0631144717335701 L603.3230744999812 -3.8393153473734856 L605.1332763832972 142.14807766576217 L-1.1981141045689583 139.56634181638168","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[]}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"13. Während der Arbeiten in einem Kundenhaushalt wendet der Kunde mehrfach den Fachbegriff „Zuhaltungen“ falsch an. Wie reagieren Sie am besten? (1/5)","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich frage: Wie hieß das Wort, das Sie gerade verwendet haben?"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich berichtige den Kunden freundlich."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich wende das richtige Fachwort unauffällig mehrfach richtig an."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":true,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich lache herzhaft, denn das entspannt die Situation"}]},"isVisible":true,"isCorrect":false,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich erkläre ihm ausführlich den falsch angewendeten Fachbegriff."}]},"isVisible":true,"isCorrect":false,"id":"c9cdae49-a9e0-4db3-9905-e65fefa919b4"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"b2486a13-0862-4e0e-a3d8-2e28e31bf881","z":8,"templateName":"signature","title":"Unterschrift - Kopie von: 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen Übungen","x":108,"y":219,"width":52,"height":20,"busData":{"stylesOutput":{"--top":219,"--left":108,"--width":52,"--height":20,"--border-radius":"var(--default-border-radius)","--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"worksheetOutput":{"tag":"div","attrs":{"className":"designation"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Unterschrift"}]}]},"solutionOutput":{"tag":"div","attrs":{"className":"designation"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Unterschrift"}]}]}},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 196.53543307086616 75.59055118110237","width":196.53543307086616,"height":75.59055118110237,"className":"background"},"children":[{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":true,"lineHeightPx":18,"fontSizePx":14,"className":"tile-signature font-likeWorksheet fontSize-medium hyphenation-enabled visibility-visible borderStyle-box borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 enumerationStyle-circle","config":{"fontSize":"medium"}},{"id":"c855ba24-e7f0-4118-a1d2-5035ab9da162","z":6,"templateName":"pointsCounter","title":"Gesamtpunktzahl - Kopie von: 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen Übungen","x":0,"y":219,"width":52,"height":20,"busData":{"stylesOutput":{"--top":219,"--left":0,"--width":52,"--height":20,"--border-radius":"var(--default-border-radius)","--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"worksheetOutput":[{"tag":"label","attrs":{},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Punkte"}]},{"tag":"#","children":":"}]},{"tag":"div","attrs":{"className":"sum"},"children":[{"tag":"#","children":" / "},{"tag":"#","children":"26"}]}],"solutionOutput":[{"tag":"label","attrs":{},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Punkte"}]},{"tag":"#","children":":"}]},{"tag":"div","attrs":{"className":"sum"},"children":[{"tag":"#","children":" / "},{"tag":"#","children":"26"}]}]},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 196.53543307086616 75.59055118110237","width":196.53543307086616,"height":75.59055118110237,"className":"background"},"children":[{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":true,"lineHeightPx":18,"fontSizePx":14,"className":"tile-pointsCounter font-likeWorksheet fontSize-medium hyphenation-enabled visibility-visible borderStyle-box borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 enumerationStyle-circle","config":{"fontSize":"medium"}},{"id":"c3799bdd-7384-4c9e-89e8-b2794401deb6","z":7,"templateName":"grade","title":"Benotung - Kopie von: 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen Übungen","x":54,"y":219,"width":52,"height":20,"busData":{"stylesOutput":{"--top":219,"--left":54,"--width":52,"--height":20,"--border-radius":"var(--default-border-radius)","--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"worksheetOutput":{"tag":"div","attrs":{"className":"designation"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Note"}]}]}},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 196.53543307086616 75.59055118110237","width":196.53543307086616,"height":75.59055118110237,"className":"background"},"children":[{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":true,"lineHeightPx":18,"fontSizePx":14,"className":"tile-grade font-likeWorksheet fontSize-medium hyphenation-enabled visibility-visible borderStyle-box borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 enumerationStyle-circle","config":{"fontSize":"medium"}}],"className":"fontSize-medium font-openSans clozeStyle-greyBox meta-subject-wirtschaft","style":"--page-width:210mm;--page-height:297mm;--page-paddingTop:20mm;--page-paddingLeft:30mm;--page-paddingRight:20mm;--page-paddingBottom:15mm;--page-gridGutter:0mm;--page-headerHeight:7.5mm;--page-innerWidth:160mm;--page-headerMarginBottom:4mm;--page-footerHeight:7.5mm;--page-footerMarginTop:4mm;--page-columnHeight:239mm;--page-logoMarginTop:6mm;--page-logoMarginLeft:6mm;--page-logoMaxWidth:20mm;--page-logoMaxHeight:20mm;--line-height:18px;--default-cloze-height:2em;--font-size:14px;--font:openSans;--fallback-font:openSans;--page-padding-bottom:15mm;--line-height-small:16px;--font-size-small:12px;--line-height-medium:18px;--font-size-medium:14px;--line-height-large:22px;--font-size-large:16px;--line-height-extra-large:29px;--font-size-extra-large:21px;"}]}}Wenn Sie das lesen können, dann wurde das digitale Arbeitsblatt nicht geladen. Hauptsächlich liegt das daran, dass es nicht in einem eigenständigen Browser-Tab geöffnet wurde, sondern in einer Vorschau, die das Laden der Inhalte des Dokuments blockiert.
Wenn Sie eine Lernplattform nutzen, versuchen Sie das Dokument zunächst herunterzuladen (Rechtsklick, Speichern unter) und dann die Datei zu öffnen. Wenn die Lernplattform ermöglicht, per Rechtsklick oder Auswahlmenü das Dokument in einem neuen Tab zu öffnen, dann probieren Sie das ebenfalls.
Einige Betriebssysteme, wie iOS (für iPad und iPhone), sind so voreingestellt, dass die digitalen ABs nicht direkt im Browser geöffnet werden. Nutzen Sie dann zunächst eine Lernplattform, die das Öffnen der digitalen ABs in einem Browser-Tab ermöglicht.
Für Lehrkräfte: Sie können dieses Dokument auch als Download-Link anbieten. Über diesen wird es Lernenden möglich, das Arbeitsblatt direkt von tutory.de herunterzuladen. Damit entfällt die Notwendigkeit eine Lernplattform zwischenzuschalten. Aus Datenschutzgründen ist jedoch eine Vorarbeit nötig. Lesen Sie mehr unter: https://www.tutory.de/profil/datenschutz.
Wenden Sie sich für Rückfragen gern an: support@tutory.de