","zoomIn":"","zoomOut":"","info":"","sweep":"","fontStyle":"","hasSeen":"","download":"","showSolution":"","checkSymbol-check":""},"images":{},"translations":{"editor.tile.cloze":"Lückentext","math.subtractionSign":"−","math.additionSign":"+","editor.tile.task":"Aufgabenstellung","editor.tile.multipleChoice":"Multiple-Choice","editor.tile.signature":"Unterschrift","editor.tile.pointsCounter":"Gesamtpunktzahl","editor.tile.grade":"Benotung","digital.worksheet.prefix":"dAb","digital.worksheet.url":"/dAb/{slug}","digital.toolbar.zoomIn":"Vergrößern","digital.toolbar.zoomOut":"Verkleinern","digital.toolbar.markRightWrong":"Richtige und Falsche anzeigen","digital.toolbar.showSolution":"Lösungen anzeigen","digital.toolbar.scrollNextTask":"Scrollen zur nächsten Aufgabe","digital.toolbar.shareSolution":"Lösung teilen","digital.toolbar.downloadSolution":"Lösung herunterladen","digital.solution.headline":"Bearbeitetes Dokument","digital.solution.studentId":"Stimmt diese Nummer nicht mit der im Dateinamen überein? Dann handelt es sich womöglich um eine Kopie eines bereits bearbeiteten Arbeitsblattes.
Mehr erfahren.","digital.toolbar.clearInput":"Eingaben löschen","digital.toolbar.clearInputAndSelectTile":"Eingaben löschen (wählen Sie einen Baustein)","digital.toolbar.infoTile":"Baustein-Information","digital.toolbar.infoTileAndSelectTile":"Baustein-Information (wählen Sie einen Baustein)","tile.digital.explanation.fallback.passive":"Du kannst hier nichts weiter tun.","tile.digital.explanation.fallback":"Tippe oder klicke – sofern vorhanden – auf die Lücken, um diese auszufüllen.","tile.digital.overflowMessage":"Text zu lang, bitte kürzen!","tile.allocateWords.digital.explanation":"Tippe oder klicke auf eine Lücke, wähle aus dem Dropdown aus bzw. gib die Wörter ein.","tile.paper.digital.explanation":"Gib einen Text ein.","tile.paper.digital.nonLined.explanation":"Hier kannst du leider nicht schreiben. Eingaben sind nur auf einfacher Lineatur möglich.","tile.multipleChoice.digital.explanation":"Tippe oder klicke in die Kästchen oder Kreise, um eine Antwort zu wählen.","tile.multipleChoiceTable.digital.explanation":"Tippe oder klicke in die Kästchen oder Kreise, um eine Antwort zu wählen.","tile.pairOfTask.lines.digital.explanation":"Um ein Paar zu bilden, tippe oder klicke auf einen Partner und tippe dann auf den dazugehörigen Partner auf der anderen Seite. Um ein Paar zu löschen, tippe auf einen der verbundenen Partner.","tile.pairOfTask.number.digital.explanation":"Um ein Paar zu bilden, klicke auf den rechten Partner und gib die Nummer des dazugehörigen Partners auf der linken Seite ein.","tile.sortTask.digital.explanation":"Tippe oder klicke auf die jeweilige Lücke links und gib eine Zahl ein, die die Reihenfolge kenzeichnet.","tile.wordSearchPuzzle.digital.explanation":"Tippe einzeln auf die jeweiligen Buchstaben, die zu einem Lösungswort gehören. Wenn du mit einer Maus bzw. am Computer bist, kannst du mehrere Buchstaben gleichzeitig markieren. Erneutes tippen oder klicken löscht die Markierung wieder.","tile.crosswordPuzzle.digital.explanation":"Tippe oder klicke auf das auszufüllende Feld und gib den Lösungsbuchstaben ein.","tile.mathplot.digital.explanation":"Hier kannst du aktuell leider noch nichts ausfüllen, eingeben oder einzeichnen.","tile.signature.digital.explanation":"Hier kannst du aktuell noch nichts ausfüllen oder eingeben.","tile.qrcode.digital.explanation":"Tippe oder klicke den Code an, um den Link dahinter aufzurufen bzw. den Inhalt anzuzeigen.","digital.solution.filename":"Lösung","digital.solution.text":"Lösung","digital.noScriptHint":"
Wenn Sie das lesen können, dann wurde das digitale Arbeitsblatt nicht geladen. Hauptsächlich liegt das daran, dass es nicht in einem eigenständigen Browser-Tab geöffnet wurde, sondern in einer Vorschau, die das Laden der Inhalte des Dokuments blockiert.
\nWenn Sie eine Lernplattform nutzen, versuchen Sie das Dokument zunächst herunterzuladen (Rechtsklick, Speichern unter) und dann die Datei zu öffnen.\n Wenn die Lernplattform ermöglicht, per Rechtsklick oder Auswahlmenü das Dokument in einem neuen Tab zu öffnen, dann probieren Sie das ebenfalls.
\nEinige Betriebssysteme, wie iOS (für iPad und iPhone), sind so voreingestellt, dass die digitalen ABs nicht direkt im Browser geöffnet werden. Nutzen Sie dann zunächst eine Lernplattform, die das Öffnen der digitalen ABs in einem Browser-Tab ermöglicht.
\nFür Lehrkräfte: Sie können dieses Dokument auch als Download-Link anbieten. Über diesen wird es Lernenden möglich, das Arbeitsblatt direkt von tutory.de herunterzuladen. Damit entfällt die Notwendigkeit eine Lernplattform zwischenzuschalten. Aus Datenschutzgründen ist jedoch eine Vorarbeit nötig. Lesen Sie mehr unter: https://www.tutory.de/profil/datenschutz.
\n
Wenden Sie sich für Rückfragen gern an: support@tutory.de
","digital.noScriptWithLink":"Auf diesen Weg kann das digitale Arbeitsblatt leider nicht angezeigt werden. Es kann jedoch hier direkt im Browser geöffnet werden: "},"config":{"worksheetFormats":{"a4Portrait":{"code":"a4Portrait","name":"A4 (Hochformat)","grids":[{"id":"main","columnCount":12,"gutter":2,"columnWidth":11.5}],"gridGutter":0,"height":297,"width":210,"paddingTop":20,"paddingLeft":30,"paddingRight":20,"paddingBottom":15,"bindingPosition":"left","headerHeight":{"extra-large":11,"large":8.5,"medium":7.5,"small":6.5},"headerMarginBottom":{"extra-large":6,"large":5,"medium":4,"small":3},"footerHeight":{"extra-large":11,"large":8.5,"medium":7.5,"small":6.5},"footerMarginTop":{"extra-large":6,"large":5,"medium":4,"small":3},"logoMarginTop":6,"logoMarginLeft":6,"logoMaxWidth":20,"logoMaxHeight":20}},"defaultWorksheetFormat":"a4Portrait","fontDimensions":{"small":{"sizePx":12,"lineHeightPx":16,"label":"9","breakpointSize":"small"},"medium":{"sizePx":14,"lineHeightPx":18,"label":"10½","breakpointSize":"medium","isDefault":true},"large":{"sizePx":16,"lineHeightPx":22,"label":"12","breakpointSize":"large"},"extra-large":{"sizePx":21,"oldFloatSizePx":21.333333333333332,"lineHeightPx":29,"label":"15¾","breakpointSize":"extra-large"}},"isDevelop":false},"worksheet":{"name":"0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen","format":"a4Portrait","fontSize":"medium","pages":[{"header":{"left":["Kommunikation"],"center":["Test - Multiple-Choice-.Fragen"],"right":["20.11.20233"]},"footer":{"left":["Wirtschafts- und Betriebslehre"],"center":[" Prüfungsfragen Holztechnik"],"right":["Seite ",{"tag":"span","attrs":{"className":"meta-page"},"children":[{"tag":"#","children":"1"}]},"/",{"tag":"span","attrs":{"className":"meta-pages"},"children":[{"tag":"#","children":"3"}]}]},"bindingOutput":{"tag":"div","attrs":{"className":"page-binding left"},"children":[{"tag":"div","attrs":{"className":"page-binding-top"},"children":[{"tag":"#","children":""}]},{"tag":"div","attrs":{"className":"page-binding-top-hole"},"children":[]},{"tag":"div","attrs":{"className":"page-binding-middle-line"},"children":[]},{"tag":"div","attrs":{"className":"page-binding-center"},"children":[{"tag":"#","children":""}]},{"tag":"div","attrs":{"className":"page-binding-bottom-hole"},"children":[]},{"tag":"div","attrs":{"className":"page-binding-bottom"},"children":[{"tag":"#","children":""}]}]},"pageLogoOutput":{"tag":"img","attrs":{"style":{"width":"auto","height":"20mm"},"src":"https://www.tutory.de/uploads/logo/image001_734d622f-6d9b-4258-9ea7-4c14f79a9353.png","className":"page-logo"},"children":[]},"clozeStyle":"greyBox","formatCode":"a4Portrait","tiles":[{"id":"31604895-a551-447a-b2de-e1d75c6dbe32","z":24,"templateName":"cloze","title":"Lückentext - 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen","x":0,"y":0,"width":160,"height":12.5,"busData":{"canHaveParentTask":false,"stylesOutput":{"--top":0,"--left":0,"--width":160,"--height":12.5,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"37px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"worksheetOutput":[[{"tag":"div","attrs":{"className":"tile-header "},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Name:"},{"tag":"span","attrs":{"data-cloze-length":17,"className":"form-print-input form-print-input-17 empty hideSolution"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":" "}]}]},{"tag":"#","children":" Klasse: "},{"tag":"span","attrs":{"data-cloze-length":6,"className":"form-print-input form-print-input-6 empty hideSolution"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":" "}]}]},{"tag":"#","children":" Datum: "},{"tag":"span","attrs":{"data-cloze-length":8,"className":"form-print-input form-print-input-8 empty hideSolution"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":" "}]}]},{"tag":"#","children":" "}]}]}]}],{"tag":"div","attrs":{"className":"eduMark cloze-text","style":"\n --horizontal-cloze-gap: 0.25em;\n "},"children":[{"tag":"p","attrs":{"className":"empty"},"children":[{"tag":"<","children":""}]}]}]},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 47.24409448818898","width":604.724409448819,"height":47.24409448818898,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-31604895-a551-447a-b2de-e1d75c6dbe32"},"children":[{"tag":"path","attrs":{"d":"M-3.642840586602688 -3.5579558983445168 L602.6352404606507 1.7237721309065819 L604.9289404404328 48.1595906810615 L-0.08327385038137436 43.53206272886729","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[],"state":{}}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-cloze isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto clozeAlignmentType-center visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 enumerationStyle-circle indentText","config":{"fontSize":"medium","lineSpacing":"likeWorksheet","clozeFontSize":"likeWorksheet"}},{"id":"4f4265bf-5f0c-4fa7-919b-0e99890580d0","z":15,"templateName":"task","title":"Aufgabenstellung - 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen","x":0,"y":17.5,"width":160,"height":10,"busData":{"canHaveParentTask":false,"enumeration":1,"hasSolutionTile":null,"stylesOutput":{"--top":17.5,"--left":0,"--width":160,"--height":10,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"worksheetOutput":[[{"tag":"div","attrs":{"className":"tile-header is-enumerated"},"children":[{"tag":"span","attrs":{"className":"enumeration enumerationType-plain-decimal indentEnumeration"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"span","attrs":{"className":"number digit1"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"1"}]}]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"strong","attrs":{},"children":[{"tag":"#","children":" Bitte kreuzen Sie richtig an:"}]}]}]}]}],false]},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 37.795275590551185","width":604.724409448819,"height":37.795275590551185,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-4f4265bf-5f0c-4fa7-919b-0e99890580d0"},"children":[{"tag":"path","attrs":{"d":"M-3.211068868637085 -1.5053579807281494 L603.5893217203186 0.18025755882263184 L601.9370313760803 40.2683264232996 L0.6367475986480713 38.23860993160038","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[],"state":{}}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-task isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-enumeration enumerationStyle-circle","config":{"fontSize":"medium","lineSpacing":"likeWorksheet"}},{"id":"eaa16b41-492a-42bc-a57a-78738311006f","z":17,"templateName":"multipleChoice","title":"Multiple-Choice - 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen","x":0,"y":32.5,"width":160,"height":42.5,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":32.5,"--left":0,"--width":160,"--height":42.5,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"1.Welche der nachfolgenden Faktoren, können das Betriebsklima eines Unternehmens negativ beeinflussen? (3"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 160.62992125984255","width":604.724409448819,"height":160.62992125984255,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-eaa16b41-492a-42bc-a57a-78738311006f"},"children":[{"tag":"path","attrs":{"d":"M-2.550707943737507 2.7768478468060493 L605.946822623627 -0.8936388418078423 L603.8838765424655 163.26599867131534 L-1.907270796597004 158.76129872586552","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[],"state":{}}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"1.Welche der nachfolgenden Faktoren, können das Betriebsklima eines Unternehmens negativ beeinflussen? (3/5)","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Arbeitsunwilligkeit bei den Arbeitnehmern"}]},"isVisible":true,"isCorrect":true,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Gründung eines Betriebsrats"}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Expansion des Unternehmens"}]},"isVisible":true,"isCorrect":false,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Psychische Belastungen führen zu Erkrankungen"}]},"isVisible":true,"isCorrect":true,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Wirtschaftliche EInbußen durch reduzierte Arbeitsleistung und abnehmende Produktivität"}]},"isVisible":true,"isCorrect":true,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"d0823b89-427f-4cbe-a12c-08dc005a724a","z":23,"templateName":"multipleChoice","title":"Multiple-Choice - 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen","x":0,"y":85,"width":160,"height":45,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":85,"--left":0,"--width":160,"--height":45,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"2.Welche der nachfolgenden Faktoren, können das Betriebsklima eines Unternehmens positiv beeinflussen? (3"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 170.07874015748033","width":604.724409448819,"height":170.07874015748033,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-d0823b89-427f-4cbe-a12c-08dc005a724a"},"children":[{"tag":"path","attrs":{"d":"M-0.13304034620523453 2.009448327124119 L602.8046080571578 1.2670231238007545 L605.1976184350417 172.34971411555537 L-1.8160697594285011 170.57538278430232","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[],"state":{}}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"2.Welche der nachfolgenden Faktoren, können das Betriebsklima eines Unternehmens positiv beeinflussen? (3/5)","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Von den Mitarbeitern als angemessen angesehene Bezahlung"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":true,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Verlagerung von Unternehmensteilen ins Ausland"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Einheitlicher Lohn für alle Mitarbeitenden"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Anerkennung der Arbeitsleistung des Einzelnen durch Firmenleitung oder Vorgesetzte"}]},"isVisible":true,"isCorrect":true,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Familienfreundliches Verhalten der Unternehmensführung"}]},"isVisible":true,"isCorrect":true,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"58e2423f-8400-4de7-b766-7e2d89be7b61","z":21,"templateName":"multipleChoice","title":"Multiple-Choice - 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen","x":0,"y":132.5,"width":160,"height":45,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":132.5,"--left":0,"--width":160,"--height":45,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"3. Welche der folgenden Einstellungen bzw. Eigenschaften eines Mitarbeiters ist für ein gutes Betriebsklima förderlich? (1"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 170.07874015748033","width":604.724409448819,"height":170.07874015748033,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-58e2423f-8400-4de7-b766-7e2d89be7b61"},"children":[{"tag":"path","attrs":{"d":"M1.0523393154144287 -2.5289056301116943 L603.9207383272217 -2.0087106227874756 L602.253936874585 173.89710930764207 L-3.5027525424957275 168.7107613462163","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[],"state":{}}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"3. Welche der folgenden Einstellungen bzw. Eigenschaften eines Mitarbeiters ist für ein gutes Betriebsklima förderlich? (1/5)","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Durchsetzungsvermögen"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Karrieredenken"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Unterwürfigkeit"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Teamfähigkeit"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":true,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Fortbildungsbereitschaft"}]},"isVisible":true,"isCorrect":false,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"8843ea99-093a-4c9f-8f54-3fd0f4569128","z":22,"templateName":"multipleChoice","title":"Multiple-Choice - 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen","x":0,"y":184,"width":160,"height":55,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":184,"--left":0,"--width":160,"--height":55,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"4. Während des Einbaus einer Schrankwand beklagt sich er Kunde mehrfach über den hohen Preis des Möbels. Wie bestätigen Sie dem Kunden die Richtigkeit seiner Entscheidung für ein handwerkliches Produkt? (1"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 207.87401574803152","width":604.724409448819,"height":207.87401574803152,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-8843ea99-093a-4c9f-8f54-3fd0f4569128"},"children":[{"tag":"path","attrs":{"d":"M1.2486448511481285 1.3356097713112831 L603.943680415766 1.428845502436161 L608.5256575447486 209.92085436684647 L2.9469688162207603 205.00574354035416","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[],"state":{}}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"4. Während des Einbaus einer Schrankwand beklagt sich er Kunde mehrfach über den hohen Preis des Möbels. Wie bestätigen Sie dem Kunden die Richtigkeit seiner Entscheidung für ein handwerkliches Produkt? (1/5)\n\n","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich stelle wesentliche Vorteile wie die Verwendung hochwertiger Materialien, Anpassung an die vorhandene Einrichtung usw. heraus."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":true,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich betone das Ansehen unserer Tischlerei,"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich weise auf eine geringe Haltbarkeit industrieller Produkte hin."}]},"isVisible":true,"isCorrect":false,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich weise auf unseren raschen Service bei auftretenden Mängeln hin."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich erläutere die Kostenkalkulation des Chefs."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}}],"className":"fontSize-medium font-openSans clozeStyle-greyBox meta-subject-wirtschaft","style":"--page-width:210mm;--page-height:297mm;--page-paddingTop:20mm;--page-paddingLeft:30mm;--page-paddingRight:20mm;--page-paddingBottom:15mm;--page-gridGutter:0mm;--page-headerHeight:7.5mm;--page-innerWidth:160mm;--page-headerMarginBottom:4mm;--page-footerHeight:7.5mm;--page-footerMarginTop:4mm;--page-columnHeight:239mm;--page-logoMarginTop:6mm;--page-logoMarginLeft:6mm;--page-logoMaxWidth:20mm;--page-logoMaxHeight:20mm;--line-height:18px;--default-cloze-height:2em;--font-size:14px;--font:openSans;--fallback-font:openSans;--page-padding-bottom:15mm;--line-height-small:16px;--font-size-small:12px;--line-height-medium:18px;--font-size-medium:14px;--line-height-large:22px;--font-size-large:16px;--line-height-extra-large:29px;--font-size-extra-large:21px;"},{"header":{"left":["Kommunikation"],"center":["Test - Multiple-Choice-.Fragen"],"right":["20.11.20233"]},"footer":{"left":["Wirtschafts- und Betriebslehre"],"center":[" Prüfungsfragen Holztechnik"],"right":["Seite ",{"tag":"span","attrs":{"className":"meta-page"},"children":[{"tag":"#","children":"2"}]},"/",{"tag":"span","attrs":{"className":"meta-pages"},"children":[{"tag":"#","children":"3"}]}]},"bindingOutput":{"tag":"div","attrs":{"className":"page-binding left"},"children":[{"tag":"div","attrs":{"className":"page-binding-top"},"children":[{"tag":"#","children":""}]},{"tag":"div","attrs":{"className":"page-binding-top-hole"},"children":[]},{"tag":"div","attrs":{"className":"page-binding-middle-line"},"children":[]},{"tag":"div","attrs":{"className":"page-binding-center"},"children":[{"tag":"#","children":""}]},{"tag":"div","attrs":{"className":"page-binding-bottom-hole"},"children":[]},{"tag":"div","attrs":{"className":"page-binding-bottom"},"children":[{"tag":"#","children":""}]}]},"pageLogoOutput":{"tag":"img","attrs":{"style":{"width":"auto","height":"20mm"},"src":"https://www.tutory.de/uploads/logo/image001_734d622f-6d9b-4258-9ea7-4c14f79a9353.png","className":"page-logo"},"children":[]},"clozeStyle":"greyBox","formatCode":"a4Portrait","tiles":[{"id":"63c69b7a-8429-4cfe-ae8c-60212a610c6a","z":0,"templateName":"multipleChoice","title":"Multiple-Choice - 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen","x":0,"y":0,"width":160,"height":60,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":0,"--left":0,"--width":160,"--height":60,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"5. Um den Absatz von Pflegeprodukten zu steigern, bittet ihr Arbeitgeber Sie, diese nach beendeter Montage anzupreisen. Welche Ansprache des Kunden ist hierfür am besten geeignet? (1"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 226.7716535433071","width":604.724409448819,"height":226.7716535433071,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-63c69b7a-8429-4cfe-ae8c-60212a610c6a"},"children":[{"tag":"path","attrs":{"d":"M3.986040312796831 2.1519390158355236 L600.9726428453789 2.4742853455245495 L600.9523232643471 224.39944290284686 L3.020174343138933 229.60737120275073","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[],"state":{}}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"5. Um den Absatz von Pflegeprodukten zu steigern, bittet ihr Arbeitgeber Sie, diese nach beendeter Montage anzupreisen. Welche Ansprache des Kunden ist hierfür am besten geeignet? (1/5)\n\n","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Billige Reinigungsmittel finden Sie in jedem Supermarkt, unsere sind etwas teuerer, aber viel wirksamer."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Brauchen Sie sonst noch etwas?"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Wenn Sie diese hochwertigen Oberflächen lange erhalten wollen, empfehlen wir Ihnen gerne unsere Pflegemittel."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":true,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Kratzen Sie bitte nicht mit den üblichen Reinigungsmitteln an dem Regal herum, wir haben hier etwas Besseres."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Die Oberflächen sind äußerst empfindlich. Verwenden Sie unbedingt unsere Pflegemittel."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"727a6987-fbd9-4c3a-8b0d-bc06fac93ea1","z":4,"templateName":"multipleChoice","title":"Multiple-Choice - 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen","x":0,"y":67.5,"width":160,"height":65,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":67.5,"--left":0,"--width":160,"--height":65,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"6. Die Firma erhält eine Reklamation von einem Kunden, bei dem vor einigen Jahren eine Tür eingebaut wurde. Der Schlüssel würde sich nur noch sehr schwer drehen lassen, obwohl er das Schloss oft geölt habe. Der Kunde fordert kostenlosen Service. Sie erinnern sich, dass Sie den Kunden damals selber auf die Nachteile trocknender Öle plus Staub hingewiesen haben."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]},{"tag":"#","children":"Auf welche Weise können solche Probleme vermieden werden? (2"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 245.6692913385827","width":604.724409448819,"height":245.6692913385827,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-727a6987-fbd9-4c3a-8b0d-bc06fac93ea1"},"children":[{"tag":"path","attrs":{"d":"M2.605772942304611 -0.7343020141124725 L607.2318862256573 -1.5885052382946014 L605.9880517301128 242.9458516749341 L0.8439960181713104 242.2010844859082","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[],"state":{}}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"6. Die Firma erhält eine Reklamation von einem Kunden, bei dem vor einigen Jahren eine Tür eingebaut wurde. Der Schlüssel würde sich nur noch sehr schwer drehen lassen, obwohl er das Schloss oft geölt habe. Der Kunde fordert kostenlosen Service. Sie erinnern sich, dass Sie den Kunden damals selber auf die Nachteile trocknender Öle plus Staub hingewiesen haben.\nAuf welche Weise können solche Probleme vermieden werden? (2/5)\n","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Den Kunden darauf hinweisen, dass spätere Reklamationen prinzipiell ausgeschlossen sind"}]},"isVisible":true,"isCorrect":false,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ein Dokument erstellen, dass eine solche Haftung unterbindet"}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Nach der Montage dem Kunden die Pflege erläutern"}]},"isVisible":true,"isCorrect":true,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Den Kunden in der selbsttätigen Reparatur und zu Maßnahmen unterweisen, die eine solche Situation nicht entstehen lassen"}]},"isVisible":true,"isCorrect":false,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Dem Kunden einen Wartungsvertrag anbieten"}]},"isVisible":true,"isCorrect":true,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"52dd8269-90c8-4743-bf5b-f8f3a9f41e75","z":2,"templateName":"multipleChoice","title":"Multiple-Choice - 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen","x":0,"y":140,"width":160,"height":50,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":140,"--left":0,"--width":160,"--height":50,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"7. Viele Kunden benötigen intensive Beratung und Entscheidungshilfen, wenn sie an handwerklichen Problemlösungen interessiert sind. Wie gehen Sie vor? (1"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 188.9763779527559","width":604.724409448819,"height":188.9763779527559,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-52dd8269-90c8-4743-bf5b-f8f3a9f41e75"},"children":[{"tag":"path","attrs":{"d":"M1.3901292905211449 -1.0690172538161278 L602.192550490515 0.6362237110733986 L603.8791666728423 188.262338783504 L-3.3847389593720436 188.24207010483883","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[],"state":{}}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"7. Viele Kunden benötigen intensive Beratung und Entscheidungshilfen, wenn sie an handwerklichen Problemlösungen interessiert sind. Wie gehen Sie vor? (1/5)","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich stelle erst einmal Problemlösungen in der oberen Preisklasse vor. Billiger kann es immer noch werden."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich zeige dem Kunden möglichst viele Alternativen, die unser Betrieb bieten kann. So erkennt er unsere Kompetenz."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich zeige dem Kunden möglichst wenig Alternativen, so dass er nicht verwirrt wird."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich bereite eine Auswahl an Problemlösungen vor, so dass er vergleichen kann."}]},"isVisible":true,"isCorrect":true,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich verweise den Kunden auf Informationsmaterial im Internet."}]},"isVisible":true,"isCorrect":false,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"4d3fed6e-6b7a-466d-bff0-b8cd4e99aec3","z":3,"templateName":"multipleChoice","title":"Multiple-Choice - 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen","x":0,"y":195.5,"width":160,"height":43.5,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":195.5,"--left":0,"--width":160,"--height":43.5,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"8. Während der Arbeiten am Kunden äußert die Kundin fortlaufend Kritik an Ihrer Arbeit. Wie reagieren Sie? (1"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 164.40944881889766","width":604.724409448819,"height":164.40944881889766,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-4d3fed6e-6b7a-466d-bff0-b8cd4e99aec3"},"children":[{"tag":"path","attrs":{"d":"M-3.0284352265298367 -1.5968198217451572 L604.6347939883337 2.1721069179475307 L606.4974456940756 166.64204360324686 L1.5828353203833103 161.45319904167002","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[],"state":{}}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"8. Während der Arbeiten am Kunden äußert die Kundin fortlaufend Kritik an Ihrer Arbeit. Wie reagieren Sie? (1/5)","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich versuche die Kritik zu überhören und arbeiten weiter."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich reagiere nicht, weil ich weiß, dass die Kundin den Preis drücken will."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich versuche die Kritik fachgerecht zu entkräften."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":true,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich vermute, dass die Kundin immer mit Handwerkern streitet und mache erst mal eine Pause."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich rufe den Meister an und bitte ihn, mit der Kundin zu sprechen."}]},"isVisible":true,"isCorrect":false,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}}],"className":"fontSize-medium font-openSans clozeStyle-greyBox meta-subject-wirtschaft","style":"--page-width:210mm;--page-height:297mm;--page-paddingTop:20mm;--page-paddingLeft:30mm;--page-paddingRight:20mm;--page-paddingBottom:15mm;--page-gridGutter:0mm;--page-headerHeight:7.5mm;--page-innerWidth:160mm;--page-headerMarginBottom:4mm;--page-footerHeight:7.5mm;--page-footerMarginTop:4mm;--page-columnHeight:239mm;--page-logoMarginTop:6mm;--page-logoMarginLeft:6mm;--page-logoMaxWidth:20mm;--page-logoMaxHeight:20mm;--line-height:18px;--default-cloze-height:2em;--font-size:14px;--font:openSans;--fallback-font:openSans;--page-padding-bottom:15mm;--line-height-small:16px;--font-size-small:12px;--line-height-medium:18px;--font-size-medium:14px;--line-height-large:22px;--font-size-large:16px;--line-height-extra-large:29px;--font-size-extra-large:21px;"},{"header":{"left":["Kommunikation"],"center":["Test - Multiple-Choice-.Fragen"],"right":["20.11.20233"]},"footer":{"left":["Wirtschafts- und Betriebslehre"],"center":[" Prüfungsfragen Holztechnik"],"right":["Seite ",{"tag":"span","attrs":{"className":"meta-page"},"children":[{"tag":"#","children":"3"}]},"/",{"tag":"span","attrs":{"className":"meta-pages"},"children":[{"tag":"#","children":"3"}]}]},"bindingOutput":{"tag":"div","attrs":{"className":"page-binding left"},"children":[{"tag":"div","attrs":{"className":"page-binding-top"},"children":[{"tag":"#","children":""}]},{"tag":"div","attrs":{"className":"page-binding-top-hole"},"children":[]},{"tag":"div","attrs":{"className":"page-binding-middle-line"},"children":[]},{"tag":"div","attrs":{"className":"page-binding-center"},"children":[{"tag":"#","children":""}]},{"tag":"div","attrs":{"className":"page-binding-bottom-hole"},"children":[]},{"tag":"div","attrs":{"className":"page-binding-bottom"},"children":[{"tag":"#","children":""}]}]},"pageLogoOutput":{"tag":"img","attrs":{"style":{"width":"auto","height":"20mm"},"src":"https://www.tutory.de/uploads/logo/image001_734d622f-6d9b-4258-9ea7-4c14f79a9353.png","className":"page-logo"},"children":[]},"clozeStyle":"greyBox","formatCode":"a4Portrait","tiles":[{"id":"61c303ce-c19a-437f-85b2-cdc2203961ed","z":0,"templateName":"multipleChoice","title":"Multiple-Choice - 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen","x":0,"y":0,"width":160,"height":42.5,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":0,"--left":0,"--width":160,"--height":42.5,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"9.Bei der Anlieferung des Materials für den Fußboden verstellt der LKW eines anderen Handwerkes den Zugang. Welche Handlungsweise ist auf keinen Fall zu empfehlen? (1"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 160.62992125984255","width":604.724409448819,"height":160.62992125984255,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-61c303ce-c19a-437f-85b2-cdc2203961ed"},"children":[{"tag":"path","attrs":{"d":"M-0.5784691534936428 -3.284508291631937 L602.2246640835867 -1.208525124937296 L604.0081036006079 159.83032226424638 L2.556883577257395 159.9570790515465","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[],"state":{}}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"9.Bei der Anlieferung des Materials für den Fußboden verstellt der LKW eines anderen Handwerkes den Zugang. Welche Handlungsweise ist auf keinen Fall zu empfehlen? (1/5)","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Fahrzeug ist offen und lässt sich daher aus dem Weg schieben."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":true,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie versuchen den Bauleiter zu erreichen."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie ziehen die Pause vor, weil sich dadurch das Problem wahrscheinlich löst."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie suchen den Fahrer des Fahrzeugs."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie unterrichten nach einigen Bemühungen den Chef von dem Problem."}]},"isVisible":true,"isCorrect":false,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"3680417b-bf13-4f3c-963b-12967fe17d92","z":1,"templateName":"multipleChoice","title":"Multiple-Choice - 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen","x":0,"y":42.5,"width":160,"height":35,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":42.5,"--left":0,"--width":160,"--height":35,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"10. Die Parkettelemente wurden originalverpackt auf die Baustelle gebracht. In der Verpackung lag auch eine Pflegeanleitung. Wie verhalten Sie sich am besten? (1"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 132.28346456692915","width":604.724409448819,"height":132.28346456692915,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-3680417b-bf13-4f3c-963b-12967fe17d92"},"children":[{"tag":"path","attrs":{"d":"M-0.10991071164608002 -1.499961867928505 L608.0650826719568 1.6371540874242783 L607.7893635061548 128.68076622591715 L-1.8516189903020859 128.7831836949418","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[],"state":{}}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"10. Die Parkettelemente wurden originalverpackt auf die Baustelle gebracht. In der Verpackung lag auch eine Pflegeanleitung. Wie verhalten Sie sich am besten? (1/5)","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie geben die Pflegeanleitung nach Abschluss der Arbeiten an den Chef zurück."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie erläutern dem Kunden die Pflegemaßnahmen und händigen ihm das Papier aus."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":true,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie kleben die Anleitung an die Wand, so dass der Kunde sie mit Sicherheit findet."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie entsorgen das Papier fachgerecht."}]},"isVisible":true,"isCorrect":false,"id":"828abd81-8932-422f-97f7-702208831bcb"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"b09b26e3-5f9b-47cc-a4dd-d557349fac05","z":2,"templateName":"multipleChoice","title":"Multiple-Choice - 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen","x":0,"y":77.5,"width":160,"height":47.5,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":77.5,"--left":0,"--width":160,"--height":47.5,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"11. Die Verwendung von fachlichen Ausdrücken in Gesprächen mit Kunden ist nicht unproblematisch."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]},{"tag":"#","children":"Welche der aufgeführten Aussagen sind Vorteile die die Verwendung von Fachbegriffen mit sich bringen kann? (2"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 179.52755905511813","width":604.724409448819,"height":179.52755905511813,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-b09b26e3-5f9b-47cc-a4dd-d557349fac05"},"children":[{"tag":"path","attrs":{"d":"M-0.43602050840854645 0.8540386110544205 L606.0222036567495 -2.1757889837026596 L601.2143771377371 178.75787082138496 L-1.6207305341959 177.243942884831","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[],"state":{}}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"11. Die Verwendung von fachlichen Ausdrücken in Gesprächen mit Kunden ist nicht unproblematisch.\nWelche der aufgeführten Aussagen sind Vorteile die die Verwendung von Fachbegriffen mit sich bringen kann? (2/5)\n","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie zeigen mit den Fachbegriffen ihre Fachkompetenz."}]},"isVisible":true,"isCorrect":true,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie können Sachverhalte mit Fachbegriffen umgangssprachlich und einfacher erklären"}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie tragen zur Fortbildung Ihres Kunden bei."}]},"isVisible":true,"isCorrect":false,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Fachbegriffe sind meist eindeutig und daher gut geeignet."}]},"isVisible":true,"isCorrect":true,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie erhöhen das Ansehen der Firma"}]},"isVisible":true,"isCorrect":false,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"f826a06f-c33a-41c7-96bc-16d9486d531f","z":4,"templateName":"multipleChoice","title":"Multiple-Choice - 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen","x":0,"y":130,"width":160,"height":47.5,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":130,"--left":0,"--width":160,"--height":47.5,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"12. Die Verwendung von fachlichen Ausdrücken in Gesprächen mit Kunden ist nicht unproblematisch."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]},{"tag":"#","children":"Welche der aufgeführten Aussagen sind Nachteile, die die Verwendung von Fachbegriffen mit sich bringen kann? (2"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 179.52755905511813","width":604.724409448819,"height":179.52755905511813,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-f826a06f-c33a-41c7-96bc-16d9486d531f"},"children":[{"tag":"path","attrs":{"d":"M1.5000672936439514 1.7483314871788025 L606.433627056794 1.6431545615196228 L601.4382485625313 177.25541706207233 L1.4338536858558655 177.07882900360065","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[],"state":{}}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"12. Die Verwendung von fachlichen Ausdrücken in Gesprächen mit Kunden ist nicht unproblematisch.\nWelche der aufgeführten Aussagen sind Nachteile, die die Verwendung von Fachbegriffen mit sich bringen kann? (2/5)\n","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie äußern sich nicht fachgerecht."}]},"isVisible":true,"isCorrect":false,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie erwecken Verständnisprobleme beim Kunden."}]},"isVisible":true,"isCorrect":true,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie kommen durcheinander und können den Sachverhalt nicht überblicken."}]},"isVisible":true,"isCorrect":false,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Der Kunde fühlt sich "},{"tag":"quote","attrs":{},"children":[{"tag":"#","children":"überfahren"}]},{"tag":"#","children":"."}]},"isVisible":true,"isCorrect":true,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Sie schaden dem Ansehen der Firma."}]},"isVisible":true,"isCorrect":false,"id":"bec12b70-799b-45a4-a0a2-a53f1f919348"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"c6138ff2-bfe7-455a-8a43-cc18df5c24e7","z":5,"templateName":"multipleChoice","title":"Multiple-Choice - 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen","x":0,"y":180,"width":160,"height":37.5,"busData":{"canHaveParentTask":true,"stylesOutput":{"--top":180,"--left":0,"--width":160,"--height":37.5,"--border-radius":0,"--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"tileHeaderOutput":[{"tag":"div","attrs":{"className":"tile-header has-points"},"children":[{"tag":"svg","attrs":{"width":5,"height":17,"viewBox":"0 0 5 17","fill":"none","className":"difficultyLevel"},"children":[{"tag":"circle","attrs":{"className":"level-3","cx":2.5,"cy":2.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-2","cx":2.5,"cy":8.5,"r":2.2},"children":[]},{"tag":"circle","attrs":{"className":"level-1","cx":2.5,"cy":14.5,"r":2.2},"children":[]}]},{"tag":"div","attrs":{"className":"content"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"13. Während der Arbeiten in einem Kundenhaushalt wendet der Kunde mehrfach den Fachbegriff „Zuhaltungen“ falsch an. Wie reagieren Sie am besten? (1"},{"tag":"#","children":"/"},{"tag":"#","children":"5)"}]}]},{"tag":"div","attrs":{"className":"points"},"children":[{"tag":"span","attrs":{"className":"points-input form-print-input-2"},"children":[{"tag":"span","attrs":{},"children":[{"tag":"#","children":"2"}]}]},{"tag":"#","children":" / "},{"tag":"#","children":"2"}]}]}],"isInteractive":true},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 604.724409448819 141.73228346456693","width":604.724409448819,"height":141.73228346456693,"className":"background"},"children":[{"tag":"defs","attrs":{},"children":[{"tag":"clipPath","attrs":{"id":"boundingRectMask-c6138ff2-bfe7-455a-8a43-cc18df5c24e7"},"children":[{"tag":"path","attrs":{"d":"M-1.9999797455966473 2.9777003042399883 L605.2957954172955 -2.627915669232607 L608.6071399216519 141.01493758235978 L-3.0030800215899944 140.05656129394578","stroke":"none","stroke-width":"0","fill":"transparent"},"children":[],"state":{}}]}]},{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":false,"lineHeightPx":18,"fontSizePx":14,"className":"tile-multipleChoice isTaskLike font-likeWorksheet fontSize-medium hyphenation-enabled clozeLength-auto visibility-visible borderStyle-none borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 has-points enumerationStyle-circle","config":{"question":"13. Während der Arbeiten in einem Kundenhaushalt wendet der Kunde mehrfach den Fachbegriff „Zuhaltungen“ falsch an. Wie reagieren Sie am besten? (1/5)","points":2,"difficultyLevel":0,"solutions":[{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich frage: Wie hieß das Wort, das Sie gerade verwendet haben?"},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"005cd22d-49ab-44ea-b99f-3b4945a9b18b"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich berichtige den Kunden freundlich."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":false,"id":"6bfd4b78-0f2a-426f-8866-03dbf768da29"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich wende das richtige Fachwort unauffällig mehrfach richtig an."},{"tag":"span","attrs":{"className":"br"},"children":[{"tag":"br","attrs":{},"children":[]}]}]},"isVisible":true,"isCorrect":true,"id":"2fa1df70-db9f-4e63-80f0-d52ff081d251"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich lache herzhaft, denn das entspannt die Situation"}]},"isVisible":true,"isCorrect":false,"id":"828abd81-8932-422f-97f7-702208831bcb"},{"solution":{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Ich erkläre ihm ausführlich den falsch angewendeten Fachbegriff."}]},"isVisible":true,"isCorrect":false,"id":"c9cdae49-a9e0-4db3-9905-e65fefa919b4"}],"inputStyle":"radio","checkSymbol":"check","checkSymbolColor":"black","useObsoleteCenteredSymbolPosition":false,"columnCount":1,"listType":"none","visibility":"visible","hasBackground":false,"font":"likeWorksheet","fontSize":"medium","languageCode":"likeWorksheet","isHyphenationEnabled":"likeWorksheet","lineSpacing":"likeWorksheet","clozeStyle":"likeWorksheet","clozeLength":0,"isEnumerated":false,"isRestartEnumeration":false,"enumerationStyle":"circle","background":{"borderStyle":"none","fillStyle":"none","color":"grey","fillTone":"dark","borderWidth":"S","borderRadius":false},"vignettes":[],"vignettePosition":"left"}},{"id":"81241568-c19a-4761-b704-6a36e1359d8f","z":8,"templateName":"signature","title":"Unterschrift - 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen","x":108,"y":219,"width":52,"height":20,"busData":{"stylesOutput":{"--top":219,"--left":108,"--width":52,"--height":20,"--border-radius":"var(--default-border-radius)","--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"worksheetOutput":{"tag":"div","attrs":{"className":"designation"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Unterschrift"}]}]}},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 196.53543307086616 75.59055118110237","width":196.53543307086616,"height":75.59055118110237,"className":"background"},"children":[{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":true,"lineHeightPx":18,"fontSizePx":14,"className":"tile-signature font-likeWorksheet fontSize-medium hyphenation-enabled visibility-visible borderStyle-box borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 enumerationStyle-circle","config":{"fontSize":"medium"}},{"id":"23af9a14-a9c7-4f9c-a8fa-e59abf3d910a","z":6,"templateName":"pointsCounter","title":"Gesamtpunktzahl - 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen","x":0,"y":219,"width":52,"height":20,"busData":{"stylesOutput":{"--top":219,"--left":0,"--width":52,"--height":20,"--border-radius":"var(--default-border-radius)","--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"worksheetOutput":[{"tag":"label","attrs":{},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Punkte"}]},{"tag":"#","children":":"}]},{"tag":"div","attrs":{"className":"sum"},"children":[{"tag":"#","children":" / "},{"tag":"#","children":"26"}]}]},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 196.53543307086616 75.59055118110237","width":196.53543307086616,"height":75.59055118110237,"className":"background"},"children":[{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":true,"lineHeightPx":18,"fontSizePx":14,"className":"tile-pointsCounter font-likeWorksheet fontSize-medium hyphenation-enabled visibility-visible borderStyle-box borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 enumerationStyle-circle","config":{"fontSize":"medium"}},{"id":"ac750d58-2d8f-49b2-b4e4-0571b42a7c66","z":7,"templateName":"grade","title":"Benotung - 0.4 Prüf Holz Kommunikation - Multiple-Choice-Fragen","x":54,"y":219,"width":52,"height":20,"busData":{"stylesOutput":{"--top":219,"--left":54,"--width":52,"--height":20,"--border-radius":"var(--default-border-radius)","--line-height":"18px","--base-line-height":"18px","--font":"openSans","--fallback-font":"openSans","--font-serif-type":"sans-serif","--font-size":"14px","--font-offset-top":"1.4px","--cloze-font":"openSans","--cloze-font-size":"14px","--cloze-line-height":"28px","--cloze-height":"28px","--cloze-font-offset-top":"1.4px","--cloze-baseline-bottom-offset":"8.4px"},"worksheetOutput":{"tag":"div","attrs":{"className":"designation"},"children":[{"tag":"div","attrs":{"className":"eduMark"},"children":[{"tag":"#","children":"Note"}]}]}},"gridId":"main","backgroundOut":{"tag":"svg","attrs":{"viewBox":"0 0 196.53543307086616 75.59055118110237","width":196.53543307086616,"height":75.59055118110237,"className":"background"},"children":[{"tag":"symbol","attrs":{"id":"sprinkle"},"children":[{"tag":"path","attrs":{"d":"m 0.06,0.43 c 0,0.2 0.2,0.4 0.4,0.6 0,0 0.2,0.2 0.5,0.2 l 0.2,0 0.2,0 0,-0.2 0,-0.2 -0.2,0 -0.2,0 -0.2,-0.2 -0.4,-0.4 c 0,-0.07 0,-0.13 0,-0.2 -0.2,0 -0.2,0.2 -0.2,0.4 z"},"children":[]}]}]},"borderRadius":true,"lineHeightPx":18,"fontSizePx":14,"className":"tile-grade font-likeWorksheet fontSize-medium hyphenation-enabled visibility-visible borderStyle-box borderWidth-S backgroundColor-grey fillStyle-none fillTone-dark difficultyLevel-0 enumerationStyle-circle","config":{"fontSize":"medium"}}],"className":"fontSize-medium font-openSans clozeStyle-greyBox meta-subject-wirtschaft","style":"--page-width:210mm;--page-height:297mm;--page-paddingTop:20mm;--page-paddingLeft:30mm;--page-paddingRight:20mm;--page-paddingBottom:15mm;--page-gridGutter:0mm;--page-headerHeight:7.5mm;--page-innerWidth:160mm;--page-headerMarginBottom:4mm;--page-footerHeight:7.5mm;--page-footerMarginTop:4mm;--page-columnHeight:239mm;--page-logoMarginTop:6mm;--page-logoMarginLeft:6mm;--page-logoMaxWidth:20mm;--page-logoMaxHeight:20mm;--line-height:18px;--default-cloze-height:2em;--font-size:14px;--font:openSans;--fallback-font:openSans;--page-padding-bottom:15mm;--line-height-small:16px;--font-size-small:12px;--line-height-medium:18px;--font-size-medium:14px;--line-height-large:22px;--font-size-large:16px;--line-height-extra-large:29px;--font-size-extra-large:21px;"}]}}Wenn Sie das lesen können, dann wurde das digitale Arbeitsblatt nicht geladen. Hauptsächlich liegt das daran, dass es nicht in einem eigenständigen Browser-Tab geöffnet wurde, sondern in einer Vorschau, die das Laden der Inhalte des Dokuments blockiert.
Wenn Sie eine Lernplattform nutzen, versuchen Sie das Dokument zunächst herunterzuladen (Rechtsklick, Speichern unter) und dann die Datei zu öffnen. Wenn die Lernplattform ermöglicht, per Rechtsklick oder Auswahlmenü das Dokument in einem neuen Tab zu öffnen, dann probieren Sie das ebenfalls.
Einige Betriebssysteme, wie iOS (für iPad und iPhone), sind so voreingestellt, dass die digitalen ABs nicht direkt im Browser geöffnet werden. Nutzen Sie dann zunächst eine Lernplattform, die das Öffnen der digitalen ABs in einem Browser-Tab ermöglicht.
Für Lehrkräfte: Sie können dieses Dokument auch als Download-Link anbieten. Über diesen wird es Lernenden möglich, das Arbeitsblatt direkt von tutory.de herunterzuladen. Damit entfällt die Notwendigkeit eine Lernplattform zwischenzuschalten. Aus Datenschutzgründen ist jedoch eine Vorarbeit nötig. Lesen Sie mehr unter: https://www.tutory.de/profil/datenschutz.
Wenden Sie sich für Rückfragen gern an: support@tutory.de